{"id":125,"date":"1999-05-20T11:04:16","date_gmt":"1999-05-20T05:04:16","guid":{"rendered":"http:\/\/www.murraygunn.id.au\/blog\/?p=125"},"modified":"1999-05-20T11:04:16","modified_gmt":"1999-05-20T05:04:16","slug":"customer-service","status":"publish","type":"post","link":"https:\/\/murraygunn.id.au\/blog\/countries\/asia\/japan\/book\/125","title":{"rendered":"Customer Service"},"content":{"rendered":"<p>&#8220;Captain on the bridge.&#8221; The words weren&#8217;t actually said, but I could hear echoes of them whenever I approached. Every technician would stop what he was doing and stand ready, as if waiting for new orders.<\/p>\n<p>&#8220;Don&#8217;t let me interrupt. Continue what you were doing.&#8221; No movement. &#8220;Kasamatsu-san, I just wanted to see how things are going.&#8221;<\/p>\n<p>&#8220;Everything&#8217;s on track. We&#8217;re just putting the earthquake bolts in now.&#8221; The technicians all gathered close, nodding gravely. Since the Great Hanshin earthquake of 95, companies were very careful about bolting heavy equipment to the ground.<\/p>\n<p>&#8220;Really? It doesn&#8217;t look like anything&#8217;s happening right now,&#8221; I wanted to say, but managed to hold it back. &#8220;Great. Well. I won&#8217;t keep you any longer.&#8221;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;Captain on the bridge.&#8221; The words weren&#8217;t actually said, but I could hear echoes of them whenever I approached. Every technician would stop what he was doing and stand ready, as if waiting for new orders. &#8220;Don&#8217;t let me interrupt. Continue what you were doing.&#8221; No movement. &#8220;Kasamatsu-san, I just wanted to see how things&hellip; <a class=\"more-link\" href=\"https:\/\/murraygunn.id.au\/blog\/countries\/asia\/japan\/book\/125\">Continue reading <span class=\"screen-reader-text\">Customer Service<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[17],"tags":[],"_links":{"self":[{"href":"https:\/\/murraygunn.id.au\/blog\/wp-json\/wp\/v2\/posts\/125"}],"collection":[{"href":"https:\/\/murraygunn.id.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/murraygunn.id.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/murraygunn.id.au\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/murraygunn.id.au\/blog\/wp-json\/wp\/v2\/comments?post=125"}],"version-history":[{"count":0,"href":"https:\/\/murraygunn.id.au\/blog\/wp-json\/wp\/v2\/posts\/125\/revisions"}],"wp:attachment":[{"href":"https:\/\/murraygunn.id.au\/blog\/wp-json\/wp\/v2\/media?parent=125"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/murraygunn.id.au\/blog\/wp-json\/wp\/v2\/categories?post=125"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/murraygunn.id.au\/blog\/wp-json\/wp\/v2\/tags?post=125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}