My home laptop has been shutting itself down a lot lately, seemingly from overheating. A quick google showed that most others with this model have similar problems that lead to PC death. The cure is to clean out the fans with compressed air. Lacking even the tiny screwdriver necessary to open the fans, I took the laptop down to Peljorkang. I wasn’t going back to the HP shop for anything and Peljorkang has a good reputation.
I was asked to sit and wait until the appropriate person arrived and did so, picking up the Kuensel kindly placed beside the seat. After 10 minutes the ‘appropriate person’ returned from whatever errand they were running, took my details, then took the PC into the back room where the engineers work. I finished the Kuensel and waited. After an hour had passed, I grabbed an engineer as he walked past. ‘Should I come back later or will my laptop be ready soon?’
He looked at the clock. ‘Come back at 4 o’clock this afternoon.’
Why wouldn’t they have told me this when they took the laptop away? It’s possible that a Bhutanese customer would have done that without needing to be told, but I think it’s more likely that the slow pace of Bhutanese life would have inclined them to sit and wait for hours until it was ready. The patience of these people is admirable, but I do wish that everyone behind a counter would learn to set expectations. It would make it so much easier to adjust my own.
Wow, you sound surprisingly FOB. Customer service depends on customer expectations, and my feeling is that if the customer base doesn’t expect that kind of thing, well, that’s what you get.
That’s the big IF. Unfortunately, living in another culture doesn’t expose you to all aspects of that culture, especially if you’re not fluent in the language. Me saying that Bhutanese culture is like ‘this’ is as valid as that old example of calculating the average height of Americans by measuring the height of a basketball team.
I get to experience and understand a certain part of the culture here, but it’s limited to the educated class, which is also generally the more wealthy. I see other aspects, but have to rely on guesswork or the explanations of my friends which, due to their own distance from it, aren’t much better.
My own friends get frustrated at this lack of service and planning, but then I see others sitting in government offices for hours, waiting for permits. I don’t know what’s been said beforehand and draw my own conclusions.
In future try not to block the fan. Put a thick book underneath a rear end of your laptop to make an angle and let the air flow underneath your laptop. If you want something fancy, there are a laptop base that act as a fan to suck hot air from your laptop out 🙂 …
Air flow around the laptop isn’t a problem. It’s not as hot here as in Singapore, remember. The problem is that the output of the fans is a fine toothed comb that catches all the dust. No matter how much air flow you have, if the output is essentially blocked shut, it’s going to get hot.